Privacy Policy
Last updated: April 2026
This Privacy Policy is prepared by EnergyEngine.ai INC ("Company," "we," "us," or "our"). We are committed to protecting and preserving the privacy of our visitors when visiting our website or communicating electronically with us. This policy sets out how we process any personal data we collect from you or that you provide to us through our website, mobile applications, and related services. We confirm that we will keep your information secure and comply fully with all applicable data protection legislation and regulations in the United States and Canada. Please read the following carefully to understand what happens to personal data that you choose to provide to us. By submitting information, you are accepting and consenting to the practices described in this policy.
Information We Collect
We may collect, store, and use the following kinds of personal information about individuals who visit and use our website and services:
Information You Provide to Us
You may provide us with information by filling in forms on our website, completing surveys, or communicating with us. This information may include, but is not limited to:
- Full name
- Email address
- Phone number (including mobile phone number)
- Home address and zip code
- Information about your electricity usage and credit score range
- Any other information you voluntarily provide
Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and usage, including IP address, browser type, operating system, referring URLs, and pages visited.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide you with information, products, and services that you request from us
- To contact you regarding your solar inquiry, appointment scheduling, and project updates
- To send you service-related communications via text message, phone, or email
- To improve our website, services, and customer experience
- To comply with legal obligations and protect our rights
SMS Communications
By voluntarily providing your phone number and opting in through our website forms or Facebook Lead Ads, you consent to receive SMS text messages from EnergyEngine.ai INC. These messages may include:
- Appointment reminders and confirmations
- Service updates and project information
- Responses to your inquiries
SMS Program Details
- Program Name: EnergyEngine.ai SMS Notifications
- Message Frequency: Message frequency varies based on your interactions and project status.
- Message and Data Rates: Message and data rates may apply.
- Opt-Out: Reply STOP to any message to opt out and stop receiving text messages.
- Help: Reply HELP for assistance or contact support@energyengine.ai.
- Consent: Consent to receive text messages is not a condition of purchase or service. You may submit any form on our website without opting in to SMS.
- Carrier Liability: Mobile carriers are not liable for delayed or undelivered messages. We are not responsible for messages that are undelivered due to carrier network issues, device incompatibility, or other factors outside our control.
Mobile Information Sharing Policy
Important Disclosure Regarding Your Mobile Information:
EnergyEngine.ai INC will never sell, share, rent, or distribute your mobile phone number or SMS opt-in consent data to any third parties or affiliates for marketing or promotional purposes. This includes lead generators, data brokers, and any other external organizations.
All categories of information we collect exclude text messaging originator opt-in data and consent. Your opt-in consent information will not be shared with any third parties under any circumstances, except as required by law or legal process.
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
Disclosure of Your Information
Any information you provide to us will either be emailed directly to us or stored on secure servers.
We do not sell your personal information. We do not rent, sell, or share personal information about you with other people or non-affiliated companies for their marketing purposes.
We may disclose your information in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and delivering services (e.g., hosting, analytics), subject to confidentiality agreements.
- Legal Requirements: We may disclose information when required by law, regulation, legal process, or governmental request.
- Protection of Rights: We may disclose information to protect the rights, property, or safety of EnergyEngine.ai INC, our users, or others.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, the transmission of information via the internet is not completely secure. While we do our best to protect your personal data, we cannot guarantee the absolute security of data transmitted to our website. Any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to prevent unauthorized access.
Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal retention requirements.
- Opt-Out of SMS: Reply STOP to any text message to unsubscribe from SMS communications.
- Opt-Out of Marketing: Contact us to opt out of marketing communications.
To exercise any of these rights, please contact us at support@energyengine.ai. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
EnergyEngine.ai INC
Email: support@energyengine.ai
Website: www.energyengine.ai